National Liability & Fire Insurance Company

COVID-19 Updates

During this unusual time, we wish to reinforce our commitment to our agents, our policyholders, our claimants, our employees, and all stakeholders. We are closely monitoring the impact of COVID-19 on the country (and the world) and continue to follow guidelines issued by government health authorities, including the U.S. Centers for Disease Control, the World Health Organization, and local agencies. Through an established but fluid Business Continuity Plan that includes remote access for our work force, our goal is to minimize any disruption in service levels while also ensuring the safety of our employees.

As circumstances change, we remain committed to reacting timely and appropriately to state and federal mandates which help to assist our policyholders, claimants, and agents. Specifically:

Payment Flexibility Options

In response to the ongoing COVID-19 crisis, various State insurance regulators, such as the New York State Department of Financial Services, have issued orders or emergency regulations that require insurers to provide temporary premium payment relief for policyholders experiencing financial hardships as a result of the COVID-19 pandemic. We have added a 30 day grace period for non-payment of premium and will allow up to an additional 15 days for receipt of payment, and we will not be assessing late fees during this time. As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by state departments of insurance on billing issues. If you are experiencing financial hardship as a result of the COVID-19 pandemic, please contact us at 844-549-2512 to discuss billing and make alternative payment arrangements.

Contact Information

NL&F Processing
P.O. Box 113247
Stamford, CT 06911-3247

For Customer Service:
Toll Free 844-549-2512

For Claims:
Toll Free 844-549-2512
Claims FAX 203-903-0387
E-Mail Claims@NLF-INFO.com

State-Specific Policyholder Notices

COVID-19: NOTICE TO COLORADO POLICYHOLDERS

In response to COVID-19 and in accordance with the Colorado Department of Regulatory Agencies Division of Insurance’s Bulletin No. B-5.38, we have made the following provisions for our Colorado policyholders to help prevent you from losing coverage due to cancellation for the non-payment of premium:

  • A 30-day grace period has been put into effect for premium payments, allowing you more time to pay your bill.
  • Policy cancellations for non-payment of premium have been suspended temporarily.
  • Payment late fees will not be charged for payment arrangements as a result of the Notice.
  • Broader underwriting guidelines have been implemented for policy renewals.

Please do not hesitate to contact us with any questions or concerns.


COVID-19: NOTICE TO ILLINOIS POLICYHOLDERS

Posted 4/9/20

Notice of Contact for Complaints

This notice is to advise you that, should any complaints arise regarding this insurance, you may contact us and the Illinois Department of Insurance. Correspondence for us should be forwarded to the address listed below:

NL&F Processing
P.O. Box 113247
Stamford, CT 06911-3247

Correspondence for the insurance department should be mailed to:
Illinois Department of Insurance
Consumer Division
122 S. Michigan Ave., 19th Floor
Chicago, IL 60603

Illinois Department of Insurance
320 West Washington Street
Springfield, IL 62767

Phone: 866-445-5364

Web Site to use to file a complaint online: https://mc.insurance.illinois.gov/messagecenter.nsf

If you have any questions about this notice, don’t hesitate to contact one of our Customer Service Representatives at 844-549-2512.


COVID-19: NOTICE TO NEW YORK POLICYHOLDERS

Posted 4/2/20

REGULATORY NOTICE: In response to the ongoing COVID-19 crisis, the New York State Department of Financial Services has issued orders or emergency regulations that require insurers to provide temporary premium payment relief for policyholders experiencing financial hardships as a result of the COVID-19 pandemic. (https://www.dfs.ny.gov/system/files/documents/2020/03/re_consolidated_amend_pt_405_27a_27c_new_216_text.pdf). We will be suspending cancellations for non-payment until June 1, 2020, and we will not be assessing late fees for premiums due on or before June 1, 2020. As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by state departments of insurance on billing issues. If you are experiencing financial hardship as a result of the COVID-19 pandemic, please contact us at 844-549-2512 to discuss billing and make alternative payment arrangements.

 

Already a workers' compensation policyholder?  We encourage you to visit our Workers' Comp Service Center.
We also suggest you review this Additional Information link to obtain posting notices and certain state-specific claims resources.

© 2015 National Liability & Fire Insurance Company. All rights reserved.
Privacy Policy | Terms and Conditions | Other Disclosures